Terms & Conditions

Cancellations

Cancellations made at least 24 hours prior to the scheduled tour date are eligible for a full refund. No refunds will be issued for cancellations made after this time period or for no-shows.

Refund Policy

In the case of unforeseen circumstances or tour cancellations by A Great Day in South LA, a full refund will be provided.

Right to Refuse Service

We reserve the right to refuse service in cases of inappropriate behavior, intoxication, non-compliance with our policies, health and safety concerns, or failure to meet specific requirements. This decision is made to ensure a positive and safe environment for all guests and staff.

Rescheduling

Participants may request to reschedule their tour, subject to availability. Requests for rescheduling must be made 24 hours before the original tour date and time.

Late Arrival Policy

Participants are encouraged to arrive 15 minutes before the scheduled tour start time. A Great Day in South LA reserves the right to begin the tour without late arrivals. No refunds will be issued for latecomers.

Safety Guidelines

Participants are expected to adhere to all safety guidelines provided by the tour guide. A Great Day in South LA reserves the right to exclude participants who do not comply with safety regulations.

Arrival Time

Participants are expected to arrive 15 minutes before the scheduled tour start time. Late arrivals after the tour start time may result in exclusion from the tour, with no refunds issued.

Awareness of Surroundings

Please practice common sense: Be aware of your surroundings, follow traffic rules, and exercise caution during street crossings.

Respect for Community Members

Harassment or heckling of community members is strictly prohibited. Our tours aim to foster positive connections, and we ask all participants to treat residents with respect and courtesy.

Photography Etiquette

No photos of community members should be taken without their explicit permission. Respect the privacy and personal space of community members. If you wish to capture images, focus on landmarks, public spaces, or obtain consent directly from individuals.

Community Respect

Please respect the communities we visit. Avoid loud conversations, littering, or any behavior that may disrupt the local environment. We aim to leave a positive impact on the neighborhoods we explore.

Personal Belongings

Keep personal belongings secure at all times. A Great Day in South LA is not responsible for lost or stolen items during the tour.

COVID-19 Guidelines

In light of ongoing health concerns, participants are expected to follow any additional COVID-19 safety guidelines provided by the tour guide, including mask-wearing and social distancing.

Parking

We are pleased to offer free parking for the tours. It is advised to plan ahead, taking into consideration parking availability. We strongly recommend arriving early to secure parking. Please be aware that neither A Great Day in South LA nor building management is responsible for any damages that may occur in the parking lot.

Your privacy is important to us. It is A Great Day in South LA’s policy to respect your privacy regarding any information we may collect from you across our website, https://agreatdayinsouthla.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to get in touch by writing to us at heyfriend@agreatdayinsouthla.com(opens in a new tab).

This policy is effective as of 1 April 2024.

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We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Last updated: October 24, 2024 Please read these terms and conditions carefully before using Our Service. Interpretation and Definitions Interpretation The words with the initial letter capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural. Definitions For the purposes of these Terms and Conditions:

• Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to A Great Day in South LA.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website: agreatdayinsouthla.com(opens in a new tab).
• You means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service. By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, You may not access the Service. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy, which describes Our policies on the collection, use, and disclosure of Your personal information when You use the Website. Placing Orders for Goods By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts. You may be required to provide information such as Your name, email, payment information, billing and shipping details. You represent that the information provided is accurate and complete. Shipping and Fulfillment We use a third-party service provider to process, fulfill, and ship orders. Shipping times and fees will be calculated based on the service provider’s terms and conditions, which apply to any items ordered through Our Service. Order Cancellation We reserve the right to refuse or cancel Your Order at any time for reasons including but not limited to:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order

We also reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected. Return Policy We follow the policies established by our third-party service provider for returns and exchanges. Any request to return Goods must be in compliance with these policies, and Goods must be returned in the condition they were received. Goods that are personalized or made to specific order requirements may not be eligible for return. Please refer to the Service provider’s policies on returns for more information. Prices and Payments All prices listed on the Service are subject to change. We reserve the right to adjust pricing before accepting an Order and will notify You of any price changes. Payment for Goods must be made at the time of purchase, and all payment methods are subject to validation by Your payment provider. Limitation of Liability Our liability is limited to the purchase price paid for the Goods. To the maximum extent permitted by applicable law, We shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Service or the Goods purchased through it. Governing Law These Terms and Conditions are governed by the laws of the State of California, without regard to conflict of law provisions. Changes to These Terms and Conditions We reserve the right to modify or replace these Terms at any time. You will be notified of any material changes and your continued use of the Service will constitute acceptance of those changes. Contact Us If you have any questions about these Terms and Conditions, please contact us at: heyfriend@agreatdayinsouthla.com(opens in a new tab)